At Yuga Organics, we prioritize your satisfaction and strive to ensure that your experience with us is seamless. If you need to cancel an order or request a refund, please review our policy outlined below.
Order Cancellation
- Cancellation Window: If you wish to cancel your order, please notify us within 24 hours of placing your order. After this period, we may have already processed your order for shipment, making cancellation not possible.
- How to Cancel: To initiate a cancellation, please reach out to our customer service team via email at [support@yugaorganic.com] or call us at [ +91-9591177277, +91 88844 47479]. Please provide your order number and the reason for cancellation.
Eligibility for Refund or Return:
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- Refunds or returns will be issued only if the product is physically damaged or torn during delivery.
- To process a refund or return, you must provide a clear, unedited video showing the unboxing of the product. This video must capture the entire unboxing process, starting with the sealed package.
- All return requests must be initiated within 7 days from the date of delivery. Requests submitted after this 7-day period will not be eligible for processing.
- Timeline for Reporting:
- All refund requests must be raised within 7 days from the date of delivery. Requests after this period will not be entertained.
- Refund Process:
- Once the opening video is reviewed and approved by our team, the refund will be credited to your original payment method within 7-10 business days.
Exclusions
Please note that certain items, such as opened or used food products, may not be eligible for refunds due to health and safety regulations. If you have any questions regarding product eligibility, please don’t hesitate to contact us.
Customer Support
If you need assistance or have any questions about our Cancellation & Refund Policy, please don’t hesitate to reach out. Our customer service team is here to help you at every step.
Thank you for choosing Yuga Organics, where your satisfaction is our top priority!